How We Handle Your Personal Information

How We Handle Your Personal Information

Last updated: 23 November 2025

1. Who We Are

The First Layer is a UK-based hobby project run by a young designer with parental supervision, offering 3D-printed products and digital designs.

This is not a registered business. Personal information collected through this website is managed by the supervising parent/guardian, who acts as the Data Controller for data protection purposes.

2. What Information We Collect

When you use our website, we may collect the following types of information:

Information you provide at checkout or account signup

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order information (products purchased, amounts, dates)

Payment Information

Card details are not stored on our website or servers. All card data is securely processed by Stripe.

Technical Information

  • IP address and approximate location
  • Device and browser type
  • Pages visited and actions taken (via cookies & analytics)

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Send order confirmations, updates and support messages
  • Create and manage your customer account
  • Respond to enquiries and support requests
  • Improve products and website functionality
  • Meet legal, tax and accounting obligations

We do not sell your personal data to any third party.

4. Payments & Card Security (Stripe)

All card payments are securely processed by Stripe, a leading global payment service provider.

  • Card information is entered into Stripe’s secure system, not our website
  • We never see or store full card numbers
  • Stripe is PCI-DSS Level 1 certified and compliant with UK GDPR

We only see:

  • Last 4 digits and card brand
  • Tokenised reference ID
  • Payment status (success / failed / refunded)

5. Where Your Information Is Stored

  • Order & account details — stored in our WooCommerce system
  • Payment details — securely stored by Stripe’s PCI-certified infrastructure
  • Email communication — stored in our support mailbox system

6. How Long We Keep Data

We retain data only as long as necessary for:

  • Order fulfilment
  • Customer support
  • Legal, tax and accounting records

After this, data may be anonymised or securely deleted.

7. Cookies & Analytics

We use cookies to:

  • Keep items in your cart
  • Remember login preferences
  • Understand site usage (analytics)

You may disable cookies via browser settings, but some features (including checkout) may not work correctly.

8. Your Rights (UK & EU)

You have the legal right to:

  • Request access to your data
  • Correct incorrect data
  • Request deletion where legally allowed
  • Withdraw consent
  • Object to processing

To exercise your rights, please contact us below.

9. Contact Us

The First Layer
Email: support@thefirstlayer.co.uk

10. Changes to This Page

We may update this page periodically. Any changes will be shown here with an updated date.